Haste leads to loss of detail
On September 17, 2018, we launched the feature-rich M-type wine list, a product designed for right-to-left reading. The physical version of this wine list was launched a few days later in a department store in the Xinyi district of Taipei, Taiwan. However, during the development process of this product, we faced many challenges. These challenges included delays in the opening of the department store, content revisions, and style changes, among other factors, all of which caused great stress on our work.
In this situation, the pressure on the buyer's employees was also very high, and their emotions became somewhat unstable. In the later stages, there was a sense of urgency, and in order to meet the deadline, we sacrificed many work methods and details, which made the entire order very unpleasant and could potentially cause harm to our mental and physical health.
Here, we would like to explain to our new buyers that after confirming the transaction, we will only provide one real sample in a 1:1 ratio. If a second sample is required, the buyer will need to pay additional fees. It takes about 7-10 working days to make a sample, not including shipping and discussion time. Once the sample is confirmed to be correct, formal production will take 20-30 working days before shipping can take place. The weight of each package does not exceed 20 kg, so we will send several packages together. The entire process takes more than 30-40 working days, not including holidays.
In this case, the wine list cover was not completely dry upon delivery, which caused slight deformation during use. There were also some problems with the inner pages, such as the width being 5mm short, which caused the inner pages to get stuck in the wine list's four-dimensional pocket. This series of errors occurred because we worked too hard without discussing and paying attention to details during the sample-making process. We will take this as a lesson learned.